PLEASE NOTE, FULL PRICED MERCHANDISE CAN BE RETURNED FOR A FULL REFUND OR EXCHANGE. SALE ITEMS CAN BE RETURNED FOR EXCHANGE ONLY. ITEMS MARKED "FINAL SALE" ARE FINAL SALE AND CANNOT BE RETURNED.
RETURNS AND EXCHANGES WILL BE ACCEPTED BY THE BUTTONDOWN STORE ON UNWORN MERCHANDISE INITIATED WITHIN 20 DAYS OF YOUR ORDER SHIPPING. MERCHANDISE MUST BE ACCOMPANIED WITH ALL ORIGINAL TAGS.
ITEMS RECEIVED DAMAGED OR DIRTY WILL BE HANDLED ON A CASE BY CASE BASIS. THE BUTTONDOWN STORE MAY EXERCISE ITS RIGHT TO REFUSE A RETURN ON ANY ITEMS RECEIVED BACK IN UNSATISFACTORY CONDITION.
THE BUTTONDOWN STORE PROVIDES RETURNS FOR ALL US ORDERS AT NO COST. PLEASE CLICK ON THE LINK TO OUR RETURNS CENTER AND FOLLOW THE INSTRUCTIONS ON ITS HOME PAGE TO RECEIVE YOUR FREE SHIPPING LABEL.
IF YOU REQUIRE ASSISTANCE OR HAVE FURTHER QUESTIONS, PLEASE EMAIL SHOP@THEBUTTONDOWNSTORE.COM.
 

ORDER MODIFICATIONS

YOU MAY CHANGE YOUR SHIPPING ADDRESS AS LONG AS THE ORDER HAS NOT YET SHIPPED. WE ARE NOT ABLE TO COMBINE ORDERS, CHANGE COLOR OR SIZE OF ITEMS ORDERED OR ADD NEW ITEMS TO EXISTING ORDERS ONCE THE ORDER HAS BEEN PLACED. PLEASE CONTACT OUR CUSTOMER CARE TO PROCEED WITH ANY ORDER MODIFICATIONS.
 

CANCELLATIONS

CANCELLATION REQUESTS MADE WITHIN 1 HOUR OF ORDER PLACEMENT WILL BE ACCEPTED BY THE BUTTONDOWN STORE AT NO ADDITIONAL COST. IF YOU WISH TO CANCEL YOUR ORDER, PLEASE SEND AN EMAIL TO SHOP@THEBUTTONDOWNSTORE.COM.
SHOULD YOU CHOSE TO CANCEL YOUR ORDER, YOU WILL NOT BE CHARGED OR, IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED, YOU WILL BE REFUNDED THE FULL PURCHASE PRICE INCLUSIVE OF TAXES.
CANCELLATIONS MADE ON OR AFTER THE DATE OF SHIPPING CANNOT BE MADE, AND YOU WILL BE CHARGED THE FULL AMOUNT FOR YOUR ORDER. PLEASE NOTE WE ARE INCAPABLE OF COMBINING ORDERS OR ADDING PIECES TO AN EXISTING ORDER ONCE IT HAS BEEN PLACED.

RETURNS CENTER

 
THE BUTTONDOWN STORE PROVIDES FREE RETURNS FOR ALL US ORDERS. 
THE BUTTONDOWN STORE WILL ACCEPT RETURNS AND EXCHANGES ON UNWORN MERCHANDISE INITIATED WITHIN 20 DAYS OF THE RECEIPT OF YOUR ORDER SHIPMENT NOTIFICATION. MERCHANDISE MUST SHOW NO SIGNS OF WEAR AND BE ACCOMPANIED WITH ALL ORIGINAL TAGS.
FULL PRICED MERCHANDISE CAN BE RETURNED FOR A FULL REFUND OR EXCHANGE. SALE ITEMS CAN BE RETURNED FOR FLEUR EXCHANGE ONLY. ITEMS MARKED “FINAL SALE” ARE FINAL SALE AND CANNOT BE RETURNED.
ITEMS RECEIVED DAMAGED WILL BE HANDLED ON A CASE BY CASE BASIS. THE BUTTONDOWN STORE RESERVES THE RIGHT TO REFUSE A RETURN ON ANY ITEMS RECEIVED BACK IN UNSATISFACTORY CONDITION.
US RETURNS
ENTER THE ORDER NUMBER AND ZIP CODE ASSOCIATED WITH YOUR ORDER TO RECEIVE YOUR FREE PREPAID SHIPPING LABEL.
REMEMBER TO SHIP YOUR RETURN WITHIN 7 DAYS OF GENERATING YOUR PREPAID LABEL OR YOU WILL BE INELIGIBLE FOR A REFUND.
THE BUTTONDOWN STORE OFFERS COMPLIMENTARY RETURN SHIPPING FOR DOMESTIC CLIENTS. PRINT AND AFFIX YOUR PRE-PAID RETURN LABEL TO YOUR PACKAGE AND SHIP FROM ANY UPS LOCATION. REFUND FOR ELIGIBLE RETURNED ITEMS WILL BE PROCESSED TO THE ORIGINAL PAYMENT METHOD WITHIN 7 BUSINESS DAYS OF OUR WAREHOUSE RECEIVING THE SHIPMENT. THE BUTTONDOWN STORE RESERVES THE RIGHT TO REFUSE YOUR RETURN OR EXCHANGE SHOULD THESE TERMS NOT BE MET. FOR ANY FURTHER QUESTIONS, PLEASE EMAIL US SHOP@THEBUTTONDOWNSTORE.COM 
OR CALL OUR HELP DESK  AT +1 (646) 613-9660.