THE BUTTONDOWN STORE SHIPS ORDERS VIA USPS, UPS AND FEDEX. YOU WILL RECEIVE A TRACKING NUMBER WHEN YOUR ORDER LEAVES OUR DISTRIBUTION CENTER. PLEASE NOTE THAT CUSTOMER SIGNATURES ARE REQUIRED FOR STANDARD AND PRIORITY DELIVERIES VALUED OVER $300. IF YOU PREFER TO RELEASE THE SIGNATURE ON YOUR DELIVERY, PLEASE SEND OUR CUSTOMER CARE TEAM AN EMAIL OR CALL US.
WE ARE NOT ABLE TO SHIP MERCHANDISE TO P.O. BOXES.
ORDERS ARE USUALLY SHIPPED WITHIN 1-2 BUSINESS DAYS OF ORDER PLACEMENT. WE  ARE CURRENTLY NOT TAKING INTERNATIONAL ORDERS. YOU MAY CHANGE YOUR SHIPPING ADDRESS PRIOR TO ORDER DISPATCH; HOWEVER, ONCE THE PACKAGE HAS LEFT OUR FACILITIES, WE CANNOT CHANGE OR REROUTE YOUR SHIPPING ADDRESS. PLEASE REVIEW ALL ORDER DETAILS BEFORE SUBMITTING AND PROVIDE A SUITABLE DELIVERY ADDRESS AS WELL AS CONTACT INFORMATION FOR TIMELY DELIVERY PURPOSES.
 

DOMESTIC SHIPPING

DUTIES & TAXES: IF YOU ARE SHIPPING WITHIN THE USA, SALES TAX WILL ONLY BE CHARGED ON ORDERS SHIPPED TO NEW YORK AND CALIFORNIA. NO OTHER TAX OR IMPORT DUTY WILL BE APPLIED TO ORDERS SHIPPED WITHIN THE USA. THE BUTTONDOWN STORE IS NOT RESPONSIBLE FOR REPORTING OR PAYING ADDITIONAL LOCAL TAXES TO STATES, SUCH AS USE TAX.
LOST OR STOLEN PACKAGES
THE BUTTONDOWN STORE IS NOT ACCOUNTABLE FOR ANY MISPLACED OR STOLEN PACKAGES. IF THE DELIVERY ADDRESS PROVIDED TO US UPON CHECKOUT OR PROVIDED IN OTHER CORRESPONDENCE WITH OUR CLIENT SERVICES TEAM IS THE ADDRESS THE PACKAGE WAS SHIPPED TO, WE CANNOT BE RESPONSIBLE IF YOUR PACKAGE HAS BEEN MISPLACED OR STOLEN ONCE MARKED SUCCESSFULLY DELIVERED. STOLEN OR LOST ORDERS ARE NONREFUNDABLE. IF YOU BELIEVE YOUR PACKAGE WAS LOST OR STOLEN, OR IF YOU ENCOUNTER DIFFICULTIES RECEIVING YOUR PACKAGE, PLEASE CONTACT CLIENT SERVICES AT SHOP@THEBUTTONDOWNSTORE.COM.

LOST OR STOLEN PACKAGES 

IN ORDER TO PREVENT LOST AND STOLEN PACKAGES THE BUTTONDOWN STORE SHIPS ANY ORDERS VALUED OVER $300 WITH A SIGNATURE REQUIREMENT. THIS IS APPLIED AUTOMATICALLY AT CHECKOUT. IF YOU PREFER TO RELEASE THE SIGNATURE REQUIREMENT ON YOUR ORDER VALUED OVER $300 AND ARE COMFORTABLE ASSUMING RESPONSIBILITY FOR THE POSSIBLE LOSS, OR REQUIRE ASSISTANCE PLACING YOUR ORDER TO SHIP TO A SECURE ADDRESS, PLEASE REACH OUT TO CLIENT SERVICES AT SHOP@THEBUTTONDOWNSTORE.COM OR +1 (404) 981 6004.